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TERMS AND CONDITIONS OF SALE – VOLTMAX S.À R.L.


§ 1. [Definitions]

Whenever these Terms and Conditions refer to:

  1. Seller – this shall be understood to mean VOLTMAX Sàrl, with its registered office at 47 Rue Mathias Tresch, 2626 Luxembourg, entered in the Luxembourg commercial register under number B270450, with EU VAT number: LU34874947, email address:ecommerce@voltmax.lu   tel. +352   26 33 86.
  2. Online Store / Store – a website operated by the Seller, available at: https://shop.voltmax.lu/shop
  3. Customer – a Consumer or Entrepreneur who places an Order or concludes a Contract with the Seller.
  4. Consumer – a natural person within the meaning of Article L.010-1 LU-KC, performing a legal transaction with an entrepreneur for a purpose not directly related to their business or professional activity.
  5. Entrepreneur – a natural or legal person or an organizational unit conducting business activity within the meaning of Article L.010-2 LU-KC, placing an Order in connection with their professional or business activity.
  6. Product/Goods – a movable item offered for sale in the Store.
  7. Installation Service – an installation service offered only for certain products, clearly marked next to the Product and available only after additional individual agreement with the Seller; the service is not available as standard throughout the Store and requires additional agreement between the parties.
  8. Price – the gross amount expressed in euros (EUR), including VAT, which the Customer is obliged to pay to the Seller for the Product or Products and, where applicable, the Installation Service.
  9. Delivery Costs – the cost of delivering the Product to the Customer within the territory of the Grand Duchy of Luxembourg.
  10. Order – a declaration of intent by the Customer to conclude a Contract with the Seller via the Store.
  11. Contract – a distance contract for the sale of a Product concluded between the Customer and the Seller in accordance with LU-KC.
  12. Warranty (Non-conformity of goods with the contract) – the Seller's statutory liability to the Consumer under Articles L.222-2 to L.224-17 LU-KC for non-conformity of the Product with the Contract revealed within two (2) years of delivery of the Product to the Customer.
  13. Business Day – a day from Monday to Friday, excluding public holidays in Luxembourg.

§ 2. [General provisions]

  1. The Terms and Conditions set out the rules for:

    1. use of the Online Store,
    2. placing Orders,
    3. concluding Product Sales Agreements,
    4. delivery of Products,
    5. payment,
    6. withdrawal from the Agreement by the Consumer,
    7. complaints and warranty,
    8. the Seller's liability,
    9. rules of purchase by Consumers and Entrepreneurs.
  2. By using the Store, you accept the Terms and Conditions.
  3. The information presented in the Store is for informational purposes only and does not constitute an offer within the meaning of civil law. An offer is only made when an Order is placed by the Customer.
  4. Sales are made exclusively within the territory of the Grand Duchy of Luxembourg.

§ 3. [Customer account and guest purchase]

  1. When making purchases in the Online Store, the Customer may:

    1. create a Customer Account and make a purchase through their individual Customer Account, or
    2. make a purchase as a guest, without having to create a customer account.
  2. When purchasing as a guest, the Customer is required to provide the data necessary to complete the Order.
  3. When creating a Customer Account and placing an Order as a guest, the Customer is required to provide their details, which must be true and up-to-date and enable the Seller to perform the contract.

§ 4. [Placing Orders]

  1. To place an Order, the Customer:

    1. adds the Product to the shopping cart,
    2. provides Customer details, including, in the case of Entrepreneurs, details for issuing a VAT invoice,
    3. confirm the delivery address,
    4. selects the payment method,
    5. confirms the Order and makes the payment. The Order is placed by actively using a button or other functionality in the Store, clearly and legibly marked with the words "Order with obligation to pay" or other equivalent wording indicating that placing the Order entails an obligation to pay. The absence of such a designation means that the Agreement is not effectively concluded.
  2. Upon placing an Order, the Customer makes an offer to purchase the Product.
  3. The Agreement is concluded when the Seller sends the Customer a confirmation of acceptance of the Order to the email address provided by the Customer.

  4. The Seller may refuse to fulfill the Order in the event of:

    1. incorrect Customer data,
    2. lack of payment,
    3. suspicion of fraud.

§ 5. [Prices and payments]

  1. Product prices are quoted in euros (EUR) and include VAT and Delivery Costs. The Customer shall not incur any additional Delivery Costs for products delivered to the address specified in their Order within the Grand Duchy of Luxembourg.

  2. Available payment methods:

    1. payment card,
    2. PayPal,
    3. Przelewy24 (P24).
  3. The Seller does not offer traditional bank transfer payments in its store.
  4. Payment is made in advance. At the moment of confirming the purchase, the customer is obliged to pay for the selected Product and is redirected to a page requiring payment for the Product.
  5. The Seller does not charge any additional fees other than the Sale Price.

§ 6. [Delivery of Products]

  1. Delivery is made exclusively within the Grand Duchy of Luxembourg. The Seller bears the risk of loss of the Product until it is delivered to the Customer.

  2. The Seller delivers:

    1. by its own transport, or
    2. by courier

– at its own discretion.

  1. The Customer is entitled to choose the option of self-collection at a warehouse indicated by the Seller.
  2. The cost of delivery is included in the sale price of the Product. The Seller does not charge additional fees for the delivery of the Product.
  3. The estimated time of order fulfillment is confirmed by the Seller in an email confirming acceptance of the order for fulfillment after it has been placed by the Customer.
  4. If, after placing the Order, it turns out that the Product is physically unavailable, the Seller shall inform the Customer of this fact by e-mail immediately after receiving the Customer's Order and shall indicate the waiting time for the product to become available, if it anticipates that the product will be available for sale again, and shall offer a full refund or indicate a replacement product that can be delivered to the Customer. The Customer shall choose the solution at their own discretion and inform the Seller thereof. In the absence of information about the preferred solution in this case, the Seller shall make a full refund to the Customer within 3 (three) business days.

§ 7. [Assembly Service]

  1. Installation is not a standard service offered in the Store and is only offered for the sale of selected Products by indicating this additional option for a given Product in the Store.
  2. Some Products may be sold with the installation service included in the sale price — this will be clearly marked for the Product in question.
  3. In any case, the Customer may decide that they do not want installation if this option is available for a given Product.
  4. If the additional installation service option is not provided for a given Product in the Store, the Customer is entitled to individually request a quote for the additional installation service from the Seller.
  5. The commencement of the Assembly Service before the expiry of the deadline for withdrawal from the Agreement referred to in §13 of the Terms and Conditions shall take place only at the express request of the Consumer, made in the form of an unambiguous statement, in particular by ticking the appropriate box (checkbox) in the Order placement process or by submitting a statement electronically.
  6. The Consumer acknowledges that in the event of withdrawal from the Agreement after the commencement of the Installation Service, they shall be obliged to pay an amount proportional to the scope of the service performed, in accordance with §13 of the Terms and Conditions.

§ 8. [Changes and cancellation of the Order]

  1. The Customer may change or cancel the Order before the Product is shipped to the customer by contacting us by email:ecommerce@voltmax.lu .
  2. After shipment, it is not possible to cancel the Order.

§ 9. [Complaints]

  1. The Customer has the right to file a complaint regarding the Products in the event of their non-compliance with the Agreement or the occurrence of a defect, in particular by sending a notification by e-mail to the following address:ecommerce@voltmax.lu .

  2. The complaint should include at least:

    1. the Customer's identification details,
    2. the Order number or other proof of purchase,
    3. a description of the defect or non-compliance of the Product with the Agreement,
    4. if possible, photographic or video documentation to facilitate the consideration of the complaint.
  3. The absence of any of the elements indicated in section 2 does not constitute grounds for refusing to accept the complaint, provided that it is possible to consider it on the basis of the information provided.
  4. The Seller shall respond to the complaint within 7 (seven) business days of its receipt. In cases requiring additional investigation, the Customer shall be informed of the extension of the complaint review period.
  5. Consumer complaints are considered free of charge.

 

§ 10. [Warranty / non-compliance of goods with the contract – Consumer]

  1. The Seller shall be liable to the Consumer for any lack of conformity of the Product with the Contract existing at the time of delivery and revealed within 2 (two) years from that date, in accordance with the provisions of the Code de la consommation of the Grand Duchy of Luxembourg, in particular Articles L.224-25-1 et seq.

  2. In the event of non-conformity of the Product with the Contract, the Consumer is entitled, at his or her discretion, to request:

    1. the Product to be brought into conformity with the Contract by repair or replacement,
    2. a reduction in the Price, or withdrawal from the Contract — if repair or replacement is impossible, excessively costly, has not been carried out within a reasonable time, or would cause significant inconvenience to the Consumer.
  3. The Seller may refuse to bring the Product into conformity with the Agreement if this is impossible or would involve excessive costs, taking into account the value of the Product and the significance of the lack of conformity.

  4. The Seller's liability does not cover non-compliance of the Product with the Agreement resulting solely from:

    1. incorrect use of the Product contrary to the instructions or its intended purpose,
    2. modifications, repairs, or interference by third parties or the Consumer themselves without the prior consent of the Seller.

§ 11. [Warranty – Entrepreneurs]

  1. In relations with Customers who are Entrepreneurs, to the fullest extent permitted by applicable law, the Seller's liability under the warranty or for non-compliance of the Product with the Agreement is excluded.
  2. The Business Entity purchases the Product as part of its business activity and acknowledges that the Product is purchased in its condition at the time of sale, without the rights granted to Consumers under consumer protection regulations.

§ 12. [Limitation of liability]

  1. The Seller is not the manufacturer of the Products. The manufacturer's liability under the provisions on liability for dangerous products remains independent of the Seller's liability and is not subject to the limitations provided for in this paragraph.

  2. The Seller shall be liable only for damage:

    1. caused intentionally or as a result of gross negligence,
    2. relating to bodily injury, health impairment, or death,
    3. unless otherwise provided by mandatory provisions of law.

  3. In relations with Customers who are Entrepreneurs, to the fullest extent permitted by applicable law, the Seller's liability for the following is excluded:

    1. lost profits,
    2. indirect or consequential damages,
    3. damage resulting from force majeure,
    4. damages resulting from incorrect assembly or installation performed by third parties not authorized by the Seller.
  4. In relations with Entrepreneurs, the Seller's total liability, regardless of its legal basis, is limited to the net remuneration received by the Seller for a given Order.

 

  1. The provisions of sections 3 and 4 of this paragraph do not affect the rights of Consumers under the mandatory provisions of the Code de la consommation of the Grand Duchy of Luxembourg and the provisions of European Union law.

§ 13. [Right to withdraw from the Agreement – Consumer]

 

  1. The Consumer has the right to withdraw from a Contract concluded at a distance or outside the business premises, without giving any reason, within 14 (fourteen) days from the date of taking possession of the Product by the Consumer or a third party designated by him, other than the carrier, in accordance with the provisions of the Consumer Code of the Grand Duchy of Luxembourg (Code de la consommation).
  2. To exercise the right to withdraw from the Agreement, the Consumer should inform the Seller of their decision by means of an unequivocal statement, in particular by sending an email or letter to the Seller's contact details:

VOLTMAX Sàrl

Voltmax Showroom

7 Pl. de l’Indépendance, 4418 Soleuvre Sanem, Luxembourg

Email:ecommerce@voltmax.lu .

 

  1. The consumer may use the statutory withdrawal form, but this is not mandatory.

 

  1. To meet the withdrawal deadline, it is sufficient to send the statement before its expiry.

 

  1. In the event of withdrawal from the Contract, the Consumer is obliged to return the Product to the Seller immediately, no later than within 14 days from the date on which they informed the Seller of their withdrawal from the Contract. The Consumer bears the direct costs of returning the Product, provided that they were informed of these costs prior to the conclusion of the Contract.

 

  1. The Seller shall refund all payments received from the Consumer no later than within 14 days from the date of receipt of the statement of withdrawal from the Agreement.
  2. The Seller may withhold the refund until the Product is returned or the Consumer provides proof of its return, whichever occurs first.

 

  1. If the Consumer, at their express request, requested the commencement of the service (in particular installation) before the expiry of the deadline for withdrawal from the Agreement, and then exercised their right of withdrawal, the Consumer shall be obliged to pay an amount proportional to the scope of services performed until the moment of informing the Seller about the withdrawal from the Agreement.
  2. In the event of withdrawal from the Agreement, if the Product was assembled or installed at the express request of the Consumer, the Consumer shall bear the costs of dismantling the Product, securing it, and delivering it to the Seller. These costs are not refundable.

§ 14. [Contract withdrawal form]

CONTRACT WITHDRAWAL FORM

 

Addressee:

Voltmax Showroom

7 Pl. de l’Indépendance, 4418 Soleuvre Sanem, Luxembourg 

Email:ecommerce@voltmax.lu .

 

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following Product(*):

.....................................................................................

 

Date of order(*) / date of receipt(*) :

.....................................................................................

 

Consumer's first and last name:

.....................................................................................

 

Consumer's address:

.....................................................................................

 

Consumer's signature (if applicable):

.....................................................................................

 

Date:

.....................................................................................

 

(*) delete as appropriate

§ 15. [Final provisions]

  1. Contracts concluded on the basis of these Terms and Conditions are subject to the law of the Grand Duchy of Luxembourg.
  2. In the case of Contracts concluded with Consumers, the choice of law referred to in paragraph 1 shall not deprive the Consumer of the protection afforded to him by the mandatory provisions of the law of his country of habitual residence.
  3. If any provision of these Terms and Conditions is found to be invalid, ineffective, unenforceable, or contrary to applicable law, in whole or in part, this shall not affect the validity, effectiveness, or enforceability of the remaining provisions of the Terms and Conditions, which shall remain in force to the fullest extent permitted by law. The invalid, ineffective, or unenforceable provision shall be replaced by a valid and effective provision that reflects, to the fullest extent possible, the original intention of the Parties and the economic purpose of the replaced provision, taking into account the applicable provisions of law. If it is not possible to replace such a provision, the Parties undertake to interpret the Terms and Conditions in a manner that ensures their compliance with applicable law and preserves their contractual balance.
  4. The Seller reserves the right to amend these Terms and Conditions for important reasons. Amendments to the Terms and Conditions shall enter into force upon their publication on the Store's website and shall apply to Agreements concluded from that moment onwards, unless otherwise provided by mandatory provisions of law.

 

Status: February 2026

Yours, VOTLMAX